We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the product you've received, you may return unwanted items within 30 days of receipt of shipment.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- A receipt or proof of purchase is required.
Please note that return shipping costs may be the responsibility of the customer unless the return is a result of our error (e.g., if you received an incorrect or defective item).
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
To initiate a return, please visit your Customer Account page or contact our customer service team with your order details.
Products that arrive with cosmetic defects or damage caused from shipping should be reported immediately (within 14 days) to initiate a return and replacement.
All MOS Equipment faraday bags and analysis enclosures are backed by our ironclad shielding guarantee. If any of our products fail to shield due to a manufacturing defect, we will return, exchange, or repair the item free of charge within 90 days of receipt of shipment. Nearly all products* are warrantied for 12 months after purchase, at the discretion of MOS Equipment. You can activate your product's warranty by visiting our Warranty Activation page. Product life is dependent on customer usage and MOS Equipment reserves the right to accept or deny refunds accordingly. Damage caused by water will not be covered under the warranty. Any modifications, alterations, or tampering made to the product, whether physical, mechanical, or electrical, will immediately void this warranty. Products that have been modified in any manner will not be eligible for a refund, exchange, or repair under the terms of this warranty. *Blankets, fabric, tape, and other materials cannot be returned after they are opened.